Frequently Asked Questions

We accept the payment methods displayed at checkout, including major credit and debit cards and any accelerated payment options available for your device and location. Payments are processed securely through Shopify checkout.

No. You may check out as a guest. Creating an account can make it easier to review your customer information and place future orders.

Contact us immediately at Support@GetFreon.com or +1 (725) 275-6165. We will try to help before warehouse processing begins, but changes or cancellations cannot be guaranteed once an order has been processed or dispatched.

Eligible orders within the continental United States currently receive free shipping. Any applicable shipping charge or restriction is shown at checkout after you enter the destination. For a larger multi-cylinder order, contact our team for a custom quote before purchasing.

Yes. We offer special pricing and custom quotes for qualifying bulk purchases. Send the refrigerant type, cylinder size, quantity, and delivery ZIP code through our Contact Us page or email Support@GetFreon.com.

Yes. After checkout is completed successfully, an order confirmation is sent to the email address or phone number provided with the order. Check your spam or junk folder if it does not appear shortly after purchase.

Yes. Enter the delivery destination as the shipping address and the address associated with your payment method as the billing address. Please verify both carefully before submitting the order.

Your order total is shown during checkout and in the order confirmation sent after purchase. If you created a customer account, available order history can also be viewed after signing in. Contact support with your order number if you need help locating a record.

Orders are generally processed and dispatched from our U.S. warehouse within 24 hours on business days, Monday through Friday. The daily cut-off is 1:00 a.m. Los Angeles time. Orders placed after the cut-off, on weekends, or on public holidays may be processed on the next business day.

Standard FedEx or UPS delivery typically takes approximately 2–4 business days after dispatch, depending on the destination and carrier conditions. Weather, regional logistics, and carrier delays may affect the estimated delivery time.

Tracking is provided after dispatch. Use the tracking link in your shipping notification, or review the relevant order in your customer account when available.

Orders are fulfilled from our warehouse in the United States and shipped through FedEx/UPS.

We offer free shipping to eligible addresses within the contiguous 48 United States and Washington, D.C. Shipping to Alaska, Hawaii, Puerto Rico, U.S. territories, APO/FPO addresses, and other destinations outside the contiguous United States requires prior confirmation. Please contact support before ordering to confirm availability, shipping requirements, and any applicable charges.

A tracking number may be created before FedEx completes its first physical scan. Allow time for the carrier to receive and scan the package. If tracking remains unchanged beyond the expected processing window, contact support with your order and tracking numbers.

Review the latest FedEx tracking estimate and check for weather or service alerts. If the shipment is past the estimated delivery window, email Support@GetFreon.com with your order number and tracking number so our team can assist.

Contact us immediately. We may be able to correct an address before fulfillment begins, but changes are not guaranteed after processing or dispatch. Customers are responsible for providing a complete and accurate delivery address at checkout.

Use only the refrigerant specified on the equipment nameplate or in the manufacturer documentation. If you are unsure, have a qualified HVAC technician identify the required refrigerant before ordering. Do not select refrigerant by cylinder color, equipment age, or appearance alone.

No. Do not mix refrigerants or assume that another refrigerant is a drop-in replacement. Refrigerants can have different pressures, lubricants, controls, safety classifications, charging procedures, and equipment requirements. Follow the equipment manufacturer’s documentation and qualified technical guidance.

The net refrigerant quantity is stated in the product title and specifications on each product page. Check the listing carefully because cylinder sizes vary by refrigerant and product.

Yes. Installation, charging, recovery, repair, and other work that opens a refrigerant circuit should be performed by a properly trained technician with the certification required for the equipment and refrigerant involved. EPA purchase restrictions also apply to regulated refrigerants.

Before use, inspect the shipping carton, cylinder body, valve, valve protection, labels, and seals for visible damage, leakage, or tampering. Do not use a cylinder that appears damaged or unsafe. Keep the packaging, take clear photos, move people away if a leak is suspected, and contact support immediately.

Net weight is the amount of refrigerant inside the cylinder. Shipping weight can include the refrigerant, steel cylinder, valve protection, carton, and packing materials, and a carrier may use rounded or dimensional weight for its records.

Review the specifications and document links on the applicable product page. The Safety Data Sheet provides important hazard, handling, storage, exposure, and emergency information. Contact support if you need help locating a document before ordering or use.

No. Support can help locate product information, but compatibility must be determined from the equipment nameplate, manufacturer documentation, applicable regulations, and an assessment by a qualified technician. Final installation and service decisions remain the responsibility of the purchaser and technician.

No. Due to the regulated and safety-sensitive nature of refrigerant products, all sales are final. We do not accept returns or exchanges after an order has been submitted and processed. Please verify the refrigerant type, cylinder size, quantity, compatibility, and delivery address before ordering. See our Return & Refund Policy for details.

Contact support@getfreon.com immediately. Include your order number and clear photos of the product, shipping carton, labels, valve area, and visible damage. Do not use the product or ship it back unless Get Freon provides written authorization and instructions.

No. Opened or used refrigerant cylinders cannot be returned or exchanged. Do not use a product that arrived damaged, leaking, incorrectly labeled, or otherwise unsafe; isolate the area as appropriate and contact support immediately.

No. Do not return or ship any refrigerant cylinder without written authorization and instructions from Get Freon. Refrigerant shipments may require specialized carrier and hazardous-material procedures.

If a refund is approved after review of a verified issue, it is issued to the original payment method. Your bank or payment provider controls how long the credit takes to appear after processing.

No. All sales are final, and we do not exchange one refrigerant for another after an order has been submitted and processed. Verify compatibility, refrigerant type, cylinder size, and quantity before ordering.

Do not open or use it. Photograph the shipping label, carton, product label, cylinder, valve area, and packing materials, then contact support immediately with your order number. After verification, we will provide an appropriate resolution and any required handling instructions.

Yes. Keep the shipping carton, labels, packing materials, and valve protection until you have inspected the order and any delivery issue is resolved. These materials and clear photos may be required to investigate damage, an incorrect item, or a carrier claim.

Keep cylinders upright, secured against falling, clearly labeled, and in a cool, dry, well-ventilated area. Protect them from impact, direct sunlight, excessive heat, flames, moisture, and unauthorized access. Follow the cylinder label, Safety Data Sheet, manufacturer instructions, and applicable codes.

Keep the cylinder upright and secured so it cannot roll, fall, or be struck. Close the valve, keep required valve protection in place, protect the cylinder from heat and physical damage, and never drag or roll it. Transportation must follow all applicable carrier, DOT, vehicle, and hazardous-material requirements.

Do not touch the valve, use the cylinder, create sparks, or attempt a repair. Keep people away, avoid ignition sources, ventilate only if it can be done safely, and contact emergency or hazardous-material professionals when appropriate. From a safe location, notify Get Freon and the carrier and retain photos and packaging.

Review the product label, Specifications area and Safety Data Sheet before use. The equipment manufacturer’s service instructions and the applicable handling, recovery, storage and transport requirements also apply.

Intentional venting of regulated refrigerants and substitutes during maintenance, service, repair, or disposal is prohibited except for limited releases allowed by EPA rules. Qualified technicians must use compliant recovery, recycling, or reclamation procedures and approved equipment.

Do not leave a cylinder unattended in a parked vehicle or expose it to heat or direct sunlight. A vehicle can heat rapidly and may not provide adequate ventilation. During permitted transport, keep the trip direct, the cylinder upright and secured, the valve closed and protected, and follow all applicable transportation rules.

Yes. Keep the required valve cap, guard, or other protection in place whenever the cylinder is not properly connected for use. Do not lift a cylinder by the valve protection, and do not use a cylinder if the valve or protective device is damaged.

Do not place a cylinder in ordinary trash, puncture it, burn it, or release residual refrigerant. Have a qualified refrigerant professional or approved recovery, reclamation, recycling, or hazardous-waste provider handle the remaining contents and cylinder according to the label and applicable local, state, and federal requirements.

Use our Contact Us form, email Support@GetFreon.com, or call or WhatsApp +1 (725) 275-6165. You can also use the website chat when it is available.

Our team strives to respond to all inquiries within 8 hours during business days. Response times may vary depending on request volume and the information needed to review an order, delivery, product, or safety question. To help us respond as quickly as possible, please include complete details in your first message.

Send a clear photo of the equipment nameplate, the manufacturer and model number, the refrigerant currently specified by the manufacturer, and the product you are considering. Support can help locate information but cannot replace an on-site assessment by a qualified technician.

Include your name, order number, email used at checkout, tracking number, and a concise description. For damage or an incorrect product, attach clear photos of the outer carton, shipping label, packing material, product label, cylinder body, valve, and valve protection.

Yes. Send the refrigerant type, cylinder size, requested quantity, delivery ZIP code, and any timing requirements. Our team can review availability and prepare custom pricing for a qualifying bulk purchase.

Support can provide available product specifications and safety documents, but we cannot provide equipment-specific installation, diagnosis, recovery, or charging instructions. Those services should be performed by a properly qualified and certified technician following the equipment manufacturer’s procedures.

Use the dispatch email and carrier tracking link for shipment status. If customer accounts are available, you can also review the relevant order there; contact support with the order number if the information is missing or unclear.

Yes. We encourage you to contact us before purchasing if you have questions about product specifications, documents, shipping eligibility, quantities, or bulk pricing. For equipment compatibility, also consult the manufacturer documentation and a qualified technician.