Frequently asked questions
How do I confirm that my system uses R32?
Look for R32 on the equipment nameplate or in the manufacturer documentation. Never assume compatibility based only on the type or age of the equipment.
What equipment commonly uses R32?
R32 is primarily used in modern residential and commercial air conditioners and heat pumps, including many direct-expansion and split-system designs.
How much R32 does each cylinder contain?
Each cylinder contains 20.9 lb (9.5 kg) of net R32 refrigerant, excluding cylinder and packaging weight.
Can R32 be mixed with another refrigerant?
No. R32 should not be mixed with another refrigerant or used as an unofficial drop-in replacement.
Who should service R32 equipment?
R32 is an A2L refrigerant, so charging, recovery, and repair work should be performed by a qualified HVAC professional familiar with equipment and procedures appropriate for A2L refrigerants.
What should I expect for R32 shipping?
Shipping is free within the contiguous 48 states and Washington, D.C. Orders generally dispatch within 1 business day, with FedEx or UPS delivery typically taking 2–4 business days afterward.
What if an R32 cylinder arrives damaged or leaking?
Do not use it. Keep the cylinder away from heat and ignition sources and contact support promptly with your order information and clear photos.
Can unopened R32 cylinders be returned?
Unused and unopened cylinders may be eligible if they remain in their original condition and packaging. Contact us for approval first.
Is volume pricing available for R32?
Yes. Quantity pricing may be offered depending on order size, inventory, destination, and shipping requirements.