Service Terms & Conditions
Welcome to our store. Your satisfaction, safety, and shopping experience are very important to us. Please review the following terms and conditions carefully before placing an order.
All orders are handled with care to ensure accurate processing and timely shipment. Customers are strongly encouraged to verify all order details, including product type, quantity, and shipping information, before completing checkout. Any incorrect information submitted by the customer may result in delays or delivery issues, for which our store cannot be held responsible.
All products are shipped from our U.S. warehouse and are typically dispatched within 24 hours after order confirmation during business days. Delivery times may vary depending on destination, carrier conditions, weather, or other unforeseen logistics factors. Customers are responsible for providing complete and accurate shipping information to ensure successful delivery.
Due to the nature of refrigerant and gas cylinder products, and in accordance with safety and regulatory requirements, all sales are final. Once an order has been placed and processed, products cannot be returned or exchanged. Customers should carefully confirm their order details before purchase.
If a product is damaged during shipping or handling, customers should contact us immediately at Support@GetFreon.com. Once the issue has been verified, we will work promptly to provide an appropriate resolution, which may include a replacement, partial refund, or another reasonable solution depending on the circumstances.
Customers are solely responsible for the safe storage, handling, and use of all products in compliance with applicable laws, regulations, and safety guidelines. Please carefully read and follow all instructions and safety information provided with the product to help prevent accidents, misuse, or damage.
Our liability is limited to verified issues directly related to shipping or delivery. We are not responsible for damages, losses, injuries, or other consequences resulting from improper handling, storage, installation, or use of products after delivery has been completed.
For questions, concerns, or customer assistance, please contact our support team at Support@GetFreon.com. We are committed to providing professional, timely, and reliable support to ensure a positive customer experience.
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Hong Kong. Any disputes arising from or related to these terms shall be subject to the exclusive jurisdiction of the courts of Hong Kong.
We reserve the right to update, modify, or revise these terms at any time without prior notice. Customers are encouraged to review this page periodically to remain informed of any changes.
Thank you for your trust, understanding, and support. We appreciate your business and look forward to providing high-quality products and dependable service.
HONJY TECH LIMITED
RM 9042, 9/F, BLK B, CHUNG MEI CENTRE, 15-17 HING YIP STREET, KWUN TONG HONG KONG
COMPANY NUMBER: 80394239