Privacy policy

GetFreon operates this website and store, along with all related content, features, tools, products, and services, to provide customers with a convenient and customized shopping experience (the “Services”). Our store is powered by Shopify, which helps us deliver and support these Services.

This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, use the Services, make a purchase or transaction, or communicate with us in any other way. In the event of any inconsistency between our Terms of Service and this Privacy Policy, this Privacy Policy will govern matters related to the collection, processing, and disclosure of personal information.

Please review this Privacy Policy carefully. By accessing or using any part of the Services, you confirm that you have read and understood this Privacy Policy and acknowledge the practices regarding the collection, use, and disclosure of your information described herein.

Personal Information We Collect or Process

When we refer to “personal information,” we mean any information that identifies, relates to, or can reasonably be connected to you or another individual. This does not include data collected anonymously or information that has been de-identified so it can no longer reasonably identify a person.

Depending on how you interact with our Services, your location, and applicable legal requirements, we may collect or process the following categories of personal information, including insights or inferences derived from such information:

Contact Information — such as your name, residential or business address, billing and shipping address, phone number, and email address.
Payment & Financial Information — including credit or debit card details, payment account information, transaction records, payment method details, billing confirmations, and related payment data.
Account Information — including usernames, passwords, security questions, account preferences, and settings.
Order & Transaction Information — including products you browse, add to your cart or wishlist, purchase, exchange, return, or cancel, as well as your transaction history.
Customer Communications — including information you provide when contacting us for support, inquiries, or other communications.
Device Information — including details about your device, browser, network connection, IP address, and other technical identifiers.
Usage Information — including how you access, interact with, and navigate the Services, along with related activity data.

Personal Information Sources

We may collect personal information from several sources, including:

Directly from you — such as when you create an account, use or access our Services, contact us, place an order, or otherwise provide your information to us.
Automatically through the Services — including information collected from your device while using our website, products, or services, as well as through cookies and similar tracking technologies.
From service providers — including third-party providers we work with to support certain technologies or services, and who may process personal information on our behalf.
From partners and other third parties — including business partners, analytics providers, marketing partners, or other authorized third-party sources.

How We Use Your Personal Information

Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes:

Providing, Personalizing, and Improving the Services
We use your personal information to operate and deliver our Services, fulfill our contractual obligations, process payments, complete orders, manage returns or exchanges, and maintain your account. We may also use your information to remember your preferences, recommend products that may interest you, arrange shipping, enable product reviews, and improve your overall shopping experience. This information also helps us enhance and optimize our Services over time.
Marketing and Advertising
We may use your personal information to send promotional communications through email, SMS, or postal mail, and to display advertisements related to our products or services on our website or third-party platforms. These advertisements may be based on your browsing activity, purchase history, cart activity, or interactions with the Services.
Security and Fraud Prevention
Your personal information may be used to verify your identity, secure your account, provide a safe shopping and payment environment, and detect, prevent, or investigate fraudulent, unauthorized, illegal, or harmful activities. We may also use this information to protect our Services, customers, and public safety. If you create an account, you are responsible for maintaining the confidentiality of your login credentials, and we strongly advise against sharing your account information with others.
Customer Support and Communication
We use personal information to communicate with you, respond to inquiries, provide customer support, and maintain an ongoing relationship with you regarding our Services, orders, or account activity.
Legal and Compliance Purposes
We may process your personal information to comply with applicable laws, regulations, legal obligations, or lawful requests from authorities. This may include responding to law enforcement requests, participating in legal proceedings, enforcing our terms and policies, or investigating potential violations or disputes.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. You can exercise your rights to opt-out of those uses here .
When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
With our affiliates or otherwise within our corporate group.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third-party websites and links

Our Services may include links to third-party websites, applications, or online platforms that are not owned or controlled by us. If you choose to access these external sites, we encourage you to review their privacy policies, security practices, and terms of use before providing any personal information.

We are not responsible for the privacy, security, accuracy, completeness, or reliability of content and information available on third-party platforms. Any information you choose to share in public or semi-public areas, including through social media platforms or third-party integrations, may be visible to other users and may be used by those third parties according to their own policies.

The inclusion of links to external websites or platforms does not imply that we endorse, approve, or are affiliated with those third parties, their content, or their operators, unless explicitly stated within the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

Right to Access / Know. You may have a right to request access to personal information that we hold about you.
Right to Delete. You may have a right to request that we delete personal information we maintain about you.
Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Right to Opt out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have a right to opt out of the "sale" or "share" of your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. You can exercise your rights to opt-out of those uses here.
Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out for the device and browser that you use to visit the website. If we are able to associate the device sending the signal to a Shopify account, we will apply the opt out request to the account as well. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent from your web browser or device.
Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

Your Rights and Choices

Right to Access / Know. You may have a right to request access to personal information that we hold about you.
Right to Delete. You may have a right to request that we delete personal information we maintain about you.
Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Right to Opt out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have a right to opt out of the "sale" or "share" of your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. You can exercise your rights to opt-out of those uses here.
Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out for the device and browser that you use to visit the website. If we are able to associate the device sending the signal to a Shopify account, we will apply the opt out request to the account as well. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent from your web browser or device.
Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any applicable privacy rights through the options provided within the Services or by contacting us using the contact information listed below. To learn more about how Shopify processes personal information and the rights that may apply to you in relation to data handled by Shopify, please visit Shopify Privacy Center.

We will not deny services, charge different prices, or otherwise discriminate against you for exercising your privacy rights. To protect your information, we may need to verify your identity before processing certain requests, as permitted or required by applicable law.

Where allowed by law, you may authorize another person or agent to submit requests on your behalf. Before fulfilling such requests, we may require proof of authorization from the agent and may also request direct identity verification from you. We will respond to verified requests within the timeframe required by applicable law.

Complaints

If you have any concerns or complaints regarding how we collect, use, or process your personal information, please contact us using the contact information provided below.

Depending on your location and applicable laws, you may also have the right to appeal our response or decision by contacting us directly. In addition, you may be entitled to file a complaint with your local data protection or privacy authority.

International Transfers

Please be aware that your personal information may be transferred to, stored in, and processed in countries outside of your country of residence.

Where personal information is transferred outside the European Economic Area (EEA) or the United Kingdom, we will rely on legally recognized safeguards, such as the European Commission’s Standard Contractual Clauses or equivalent UK-approved contractual protections, unless the transfer is made to a country that has been officially recognized as providing an adequate level of data protection.

Changes to This Privacy Policy

We may revise or update this Privacy Policy from time to time to reflect changes in our business practices, operational needs, legal requirements, or regulatory obligations. Any updated version will be posted on this website, and the “Last Updated” date will be revised accordingly. Where required by applicable law, we may also provide additional notice regarding significant changes to this Privacy Policy.

Effective as of May 10, 2026

Contact

If you have any questions regarding our privacy practices, this Privacy Policy, or if you would like to exercise any of your applicable privacy rights, please contact us by email at Support@GetFreon.com.